The welfare rights adviser on a mission to shame Iain Duncan Smith

Make no mistake, warns benefits specialist Nick Dilworth, it is a gruelling time to be a frontline welfare advice worker and no less arduous to be a campaigner. Recalling a recent client who was desperate for help with benefits, he says: “He didn’t turn up for his appointment. Then his father rang to say he’d been found dead. That is not the first time that’s happened to me. I had another case where I was expecting to see my first client of the day and instead it was a detective inspector from the local…
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