Letter To JC Staff On Recording Of Interviews/Phone Calls

Same Difference

Spotted here.

Claimants may seek to record a telephone conversation or an interview with DWP either openly or covertly using digital recording devices such as cameras, microphones and mobile phones. There are a number of reasons why the Department should stop this happening in open plan public spaces. Jobcentre Plus has particular guidance on this here.
A key concern is that if the claimant is visiting DWP premises such as a Jobcentre, and is using, or intends to use, their recording equipment, in an open plan area they could record other claimants’ personal information. This is not acceptable.
If the claimant insists on recording their interview, a private interview room must be used. Where such a facility is not available on site and no other solution is possible, arrangements to use an alternative Jobcentre Plus office will need to be considered.
Staff should also be aware that interviews can…

View original post 734 more words

About sdbast

Twitter profile @sdbast
This entry was posted in Uncategorized. Bookmark the permalink.

Leave a Reply

Fill in your details below or click an icon to log in:

WordPress.com Logo

You are commenting using your WordPress.com account. Log Out /  Change )

Twitter picture

You are commenting using your Twitter account. Log Out /  Change )

Facebook photo

You are commenting using your Facebook account. Log Out /  Change )

Connecting to %s

This site uses Akismet to reduce spam. Learn how your comment data is processed.