Is HMRC spending enough for help to replace £10.4bn Aspire contract?


By Tony Collins

Government Computing reports that HM Revenue and Customs is seeking a partner for a two-year contract, worth £5m to £20m, to help the department replace the Aspire deal which expires in 2017.

HMRC is leading the way for central government by seeking to move away from a 13-year monopolistic IT supply contract, Aspire, which is expected to cost £10.4bn up to 2017.

Aspire’s main supplier is Capgemini.  Fujitsu and Accenture are the main subcontractors.

HMRC says it wants its IT services to be designed around taxpayers rather than its own operations. Its plan is to give every UK taxpayer a personalised digital tax account – built on agile principles – that allows interactions in real-time.

This will require major changes in its IT,  new organisational skills and changes to existing jobs.

HMRC’s officials want to comply with the government’s policy of ending large technology contracts in favour of smaller and…

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1 Response to Is HMRC spending enough for help to replace £10.4bn Aspire contract?

  1. If HMRC really wanted to design its delivery of services around the needs of taxpayers then it would ask them how they would like to access those services before doing anything to redesign service delivery. Moreover, it would not assume that online delivery is the best way to deliver all the services it offers.

    Agile is a busted flush, because it assumes from the outset that ICT solutions are not just the default option, but the only option. There is precious little evidence that this approach has over the lifetime of any project reduced the cost of delivery to all the stakeholders involved, government, taxpayers and service users. Conveniently, the costs caused by poor service delivery and reworking due to such service delivery ‘improvements’ are rarely calculated. Government rarely these days takes account of customer satisfaction, but then neither do a lot of businesses either.

    The only people who benefit from this approach to the delivery of services across all sectors of our economy are the snake oil salespeople of the ICT industry, ever optimistic that this time their solution will address your problem. Of course, it rarely has on previous occasions, but when it comes to ICT we are all optimists, are we not?

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