DWP to outsource more core work to Capita
We have received the following article from a Public and Commercial Services Union (PCS) member in Coventry.
“The Department for Work and Pensions (DWP) announced on Wednesday 16th November that telephony work for new claims to Income Support and Employment and Support Allowance (ESA) along with general enquiries for Jobseekers Allowance (JSA), would be outsourced to Capita.
This is not the first instance of outsourcing vital DWP work to a private company. JSA claims were handed to Capita in 2012, a move that resulted in a failure to meet targets on processing claims. DWP staff even had to go to Capita to clear the backlog!
The decision to outsource ESA new claims to Capita will be disastrous. A huge proportion of ESA claimants suffer with mental health issues and are therefore more vulnerable. If Capita performs as well as it did with…
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