A critique of the government’s claimant satisfaction survey

Politics and Insights

“An official survey shows that 76% of people in the [PIP] system responded to say that they were satisfied. That itself is not a happy position, but it shows that her representation of people’s average experience as wholly negative on the basis of a Twitter appeal does not reflect the results of a scientific survey.”  Stephen Kerr, (Conservative and Unionist MP for Stirling), Personal Independence Payments debate,Hansard, Volume 635, Column 342WH, 31 January 2018 

“The latest official research shows that 76% of PIP claimants and 83% of ESA claimants are satisfied with their overall experience.”Spokespersonfor the Department for Work and Pensions.

The Department for Work and Pensions Claimant Service and Experience Survey (CSES)is described as “an ongoing cross-sectional study with quarterly bursts of interviewing. The survey is designed to monitor customers’ satisfaction with the service offered by DWP and enable customer views to be fed into operational and policy…

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One Response to A critique of the government’s claimant satisfaction survey

  1. Pingback: A critique of the government’s claimant satisfaction survey | Hercules space

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