One poster told us that they had waited in for an assessment with a friend present, but no-one turned up. Our member informed Capita by phone after 15 minutes and was told that the assessor’s phone was switched off.
But Capita subsequently claimed that the assessor had arrived on time, knocked repeatedly and waited 15 minutes before leaving. The assessor also claimed to have phoned the claimants landline twice but had been unable to leave a message, though our member says they have an answerphone. The assessor was able to say what colour the window sills and the front door were.
However, our member was able to obtain CCTV footage from a neighbour which they say shows that no-one knocked on their door at the stated time.
After three months the DWP sent our member’s file…
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