Complaints made to the Independent Case Examiner (ICE) about the DWP will not be looked into for almost 18 months, a Benefits and Work member has discovered.
Our member’s complaint against the DWP dates back to the summer of 2016.
Having exhausted the DWP’s complaints procedure our member then lodged a complaint with ICE in January 2018.
However, he was informed in a letter from ICE last month that they are currently only just beginning work on complaints lodged with them in November 2016.
This means that it is likely to be almost a year and a half before our member’s complaint begins to be investigated by ICE. And it could be well over four years since the original complaint to the DWP before a ruling by ICE is made.
The extraordinarily long wait sits uneasily with the latest statistics from ICE…
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