Capita: where are the apologies?


By Tony Collins

“The current [recruitment] system is outrageous” – army officer

“A catalogue of failure, lost files and incorrect decisions” – MrReasonable.

A British Army officer told the BBC last week that it took him 16 months from applying to join the army to swearing his oath to the Queen.

Asking to remain anonymous, he said: “The current [recruitment] system is outrageous.”

He was referring to Capita’s £495m contract to supply software and manage the recruitment process for the British Army. The National Audit Office criticised the contract in a report published on Friday.

The army officer said, “Fortunately I’m now in my first term of training but it’s not just the wait times – they make critical errors.”

He described how some close friends had been told they could not do the job they wanted for medical reasons, despite being told a month before they had the all-clear.

“Recently one friend got told…

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