Wheelchair User Not Allowed On First Bus

Same Difference

A Somerset man says he wants a change in attitudes to wheelchair users after being refused entry to buses.

Donald Hadfield commutes to work each day, using the First Bus service from Ilminster to Taunton.

On three occasions in November and December he said he was told he could not board because other passengers were occupying the designated wheelchair space he would use.

First Bus has said “more work needs to be done” to train its staff.

All First buses have a clearly marked designated space for wheelchairs.

Despite this, Mr Hadfield said drivers had stopped the bus but told him that he could not embark, from his stop in Ilminster, because either a child’s buggy or passenger with bags was occupying the spot.

“It causes me a great amount of stress, waiting for that bus and the thought of not being able to get on – sometimes I feel…

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